- Melbourne CBD
- Monday-Friday 8:30 am - 5:00 pm | Strong work-life balance
- Full Time, Permanent (Permanent Residents and Citizens)
- Effectively manage assigned property claims portfolio
- Manage inbound and outbound calls
- Build and maintain effective relationships with stakeholders, such as Assessors, trades, customers and insurers
- Confirm scope of works with the customer, and scheduling repairs with priority
- Proactively communicate clear and concise information on repairs to all stakeholders
- Support the management of customer complaints in line with company processes and timeframes
- Ongoing training and genuine career development opportunities in a growing industry
- Work for a company that truly cares for its people, their lives outside of work and their job satisfaction
- Supportive team environment with a positive, inclusive, and down-to-earth culture
- Up to 2 years of experience in insurance claims, construction contract management or similar customer service-based roles
- A strong work ethic and a genuine interest in learning the restoration industry.
- A positive, can-do attitude and a desire to support people during challenging times.
- The ability to adapt quickly, stay calm under pressure, and thrive in a fast-paced environment.
- A willingness to learn, take initiative, and grow as part of a supportive team.
HAYLO People is a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information or to discuss this role in further detail, please get in touch with
