2025 SALARY SURVEY

Claims Manager / Team Lead

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A high-growth, reputable brokerage on the Gold Coast is looking to appoint a Claims Manager / Team Lead to head up their expanding claims division.

  • Location: 27 Jan 2026
  • Job Type: General Insurance
  • Location: Gold Coast
  • Work Type: Permanent / Full Time
  • Hybrid working with on site parking
  • Lead a team of 3
  • High-performing culture with low staff turnover
Apply for this role




  • $115k - $130k + Super (based on experience)
  • 3 days in the office, 2 days WFH
  • On-site parking provided
  • Exceptional company culture with notoriously low staff turnover
  • A high-performance, hardworking but rewarding team culture
  • Lead and mentor a team of three experienced claims professionals, providing technical guidance and acting as a sounding board for complex files
  • Manage your own boutique portfolio of larger, more complex claims with a focus on commercial property, strata, and commercial motor
  • Act as the senior point of reference for the team, stepping in to assist with strategic decision-making and high-level escalations
  • Advocate for clients during difficult negotiations with insurers and loss adjusters to ensure optimal settlement outcomes
  • Identify opportunities to refine and streamline claims processes as the department continues to grow
  • Foster a collaborative and high-standard team environment where hard work is recognized and rewarded
  • Proven experience in a senior claims role or team leadership, ideally with a focus on commercial lines
  • Deep technical knowledge across General Insurance, particularly within Commercial Strata and Property
  • A natural mentor who enjoys providing "big picture" advice and support to an already capable team
  • Strong problem-solving skills with the ability to deconstruct complex policy wordings and find solutions
  • Exceptional communication and stakeholder management skills, with a focus on high-quality client service
  • A proactive, "lead by example" approach that fits into a high-performance but supportive culture
  • Prior claims experience specifically within an insurance brokerage environment


Apply Now

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