Scaling Insurance Claims Teams
Claims handling has become an increasingly visible part of the insurance experience. Customers expect timely, fair outcomes, and insurers are balancing service delivery with evolving expectations across the industry.
It’s with immense pride that we can announce that HAYLO People has won three awards at the 2025 Sourcr Awards! Here are the awards we’ve won:
Australia’s Agency of The Year: HAYLO People
Regional Industry Winner, NSW – Health & Safety: James Matthews, HAYLO People
Regional Industry Winner, SA – Government: Michelle Madgwick, HAYLO People
Unlike other industry awards, Sourcr Recruiter of the Year winners are selected based on verified client and candidate feedback, reviews and conversion scores, and importantly with no involvement from judges.
Since launching in July 2021, our vision has been to be the number 1 recruiter in our field. This year, we’ve taken a big step forward, expanding into new markets and service areas to better support the evolving needs of our clients and candidates. Today, we proudly recruit across Personal Injury, General Insurance, Work Health Safety and Government, continuing to grow with the sectors we serve.
To now be recognised not just as the best in our field, but as Agency of the Year across all sectors, means so much, especially as this award is entirely based on verified feedback and performance data from the people who matter most: our candidates and clients.
We’re so proud of our team for the care and commitment they bring every day. This win reflects the experience we’ve worked hard to build, and we’re just getting started.
It’s wonderful to be recognised by our clients and candidates for a job well done, and we’d like to send a big thank you to our team and all our amazing candidates and clients who took the time to leave us such positive feedback and glowing reviews. This means so much to us.


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