Scaling Insurance Claims Teams
Claims handling has become an increasingly visible part of the insurance experience. Customers expect timely, fair outcomes, and insurers are balancing service delivery with evolving expectations across the industry.
R U OK? is calling on all of us to let the people you care about know you’re here, to really hear them.
Asking R U OK? is the first step, but you also need to genuinely listen to what comes next.
R U OK? conducted research to understand what a meaningful R U OK? conversation looks like for Australians in 2023. People commonly mentioned three things:
Trust: they need to know the person they speak to is someone they trust, and, for many, someone they are close to.
Authenticity: they want to know the person asking them genuinely wants to hear answer.
Environment: people prefer to have these conversations in a private space with enough time to share what they want to say.
By taking the time for an R U OK? conversation and genuinely listening with an open mind, we can all help the people in our world feel supported and connected.
Let the people in your world know you’re here, to really hear, because a conversation could change a life.
Here’s some tips from R U OK? on how best to start that conversation:
For more info go to: https://www.ruok.org.au/how-to-ask
Following Mental Health Awareness Month in October, it’s a timely reminder that wellbeing isn’t something to focus on just once a year. In industries such as General Insurance, Personal Injury, and Work Health & Safety, ...
As we learned last year with Cyclone Jasper, CAT events don’t pause for the holidays. With many team members away during this period, insurance businesses face increased risks. At HAYLO People, we’re well-prepared to sup...
We are thrilled to announce that HAYLO People won the award for the people2.0 Best Recruitment Company to Work for (Under 20 Employees) at the 2024 TIARA Awards. This Award recognises employers of choice in recruitment w...
As the Director & Co-founder of HAYLO People, it’s the perfect time to reflect on One-Percenters—the small, consistent efforts that create a lasting impact and play a powerful role in fostering psychological safety and a...