Scaling Insurance Claims Teams
Claims handling has become an increasingly visible part of the insurance experience. Customers expect timely, fair outcomes, and insurers are balancing service delivery with evolving expectations across the industry.
Our recruitment work for self-insurers across Australia means we are uniquely positioned to gain invaluable market insights. In the last 12 months, HAYLO’s LinkedIn content was viewed a total of 22,000 times by self-insurance professionals across Australia. We use our position as a market leaders in workers compensation recruitment to support the industry with insights.

We have recently identified 3 hidden gems for recruitment locations across Australia where there are more professionals looking than roles available. Within self-insurance these area includes; Greater Perth, Greater Adelaide, and the Gold Coast.

We see ourselves as an extension of the self-insurance industry and use our national reach and deep expertise in personal injury recruitment, to provide you with exceptional talent at all levels, tailored specifically to the self-insurers.

Using LinkedIn data and talent insight reports, we’ve found that the median tenure for workers compensation and self-insurance professionals is currently around 2.3 years before they decide to move on. These role changes may be internal promotions or moves to new employers. Over the past 12 months, this trend has remained relatively stable, as the rising cost of living has made many professionals cautious about changing jobs, with job security becoming a key concern. Interestingly, we’ve also observed that many employers are conducting out-of-cycle remuneration reviews to retain and engage their top talent.
In August this year The Insurance Council of Australia released a report on The Insurance Industry Talent Roadmap which stated:
“Businesses throughout Australia are facing the most severe skill and labour shortages witnessed in decades. Driven by demographic trends, lingering pandemic effects, skills gaps and declining labour market mobility, this shortage is already significantly impacting the insurance sector.”
HAYLO People cover Temporary, Contract, and Permanent hiring, from entry-level positions to C-suite Executive Search. Our team specialise in placing hard to fill roles across the workers compensation and self-insurance industry including; Claims Specialist/Case Manager, Workers Compensation Manager, RTW Coordinator, Injury Management Specialist, Legal/Technical Specialist, and National Management roles.
HAYLO People understand the urgency of your staffing needs and are committed to providing a prompt turnaround time, ensuring minimal disruption to your operations. Our average fill time for temp roles in the Personal Injury sector is less than 48 hours.
We’re here to help you find exceptional workers compensation and self-insurance professionals at all levels, reach out to the team for more information or to get support today.

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